1. Quality Guarantee
All products undergo strict quality control before shipment. We guarantee that products match the approved sample specifications in terms of fragrance, appearance, packaging, and quantity.
2. Claims for Damaged or Defective Products
If you receive damaged or defective products, please notify us within 7 days of delivery with: photos or videos of the damage; order number and quantity affected; description of the issue. We will arrange replacement, refund, or credit for the next order based on the situation.
3. Claims for Incorrect Products
If you receive products different from your order, please contact us within 7 days. We will arrange return shipping at our expense and send the correct products as soon as possible.
4. Custom/OEM Products
Custom and private label products are manufactured to your approved specifications. Claims must be supported by the approved sample or specification document. We recommend approving pre-production samples before mass production to avoid discrepancies.
5. Shipping Damage
For FOB orders, shipping damage claims should be directed to the shipping insurance. For CIF/DDP orders, we handle shipping damage claims on your behalf. Always inspect goods upon arrival and document any visible damage.
6. Contact
For return or refund requests, please contact: info@adore-beauty.com with your order number and details of the issue.